Cox Mobile Subsite

Client

Cox Communications

Agency

FCB Chicago

Role

Senior Designer

Background

Cox Communications launches its latest product offering, Cox Mobile.

From TV to internet to home phone, Cox Communications is a telecommunications company selling services that everyone uses to do the things that really matter to them, serving approximately 6.5 million customers in 647 markets across 19 states. In 2021, Cox made the decision to expand their portfolio of product offerings with the launch of Cox Mobile, a different kind of mobile service offering low-cost mobile plans supported by Verizon’s trusted cellular network. Cox partnered with FCB to build the Cox Mobile brand, develop its campaigns, and market online.

Pages for the website serve two user subsects—Non-Customer and Current Customer—where Non-Customer pages are intended to spread awareness of Cox services and drive sales, and Current Customer pages are primarily focused on educational pages and opportunities to upgrade their existing plans.

Brief

Drive Cox Mobile connections through a network of marketing pages that support product learning and customer conversions.

The client tasked our team with creating a subsite of marketing pages to exist within Cox’s larger existing site that both felt resonant with the primary brand and allowed Mobile to stand out on its own from the other products. We partnered with the one-to-many team working on the Cox Mobile brand offline and OOH to create a 360 experience, where brand elements and active campaign content that consumers encountered elsewhere were mirrored online in an effective and accessible way (WCAG 2.1 at minimum). We also worked together with Cox’s in-house development team to design pages that honored the new brand, while using components from Cox’s existing design system for an easier and more seamless build.

Cox Mobile pages were designed for both desktop and mobile viewing and, for the most part, needed to serve both Non- and Current Customers. While just a few key pieces are detailed below, the project was robust, including 12 new pages, hundreds of additional modules and supporting tactics to be used on other product pages within Cox’s greater digital landscape, and other digital campaign materials.

After launch and as mobile grew, we continued developing pages and tactics to help reach new customers, as well as offer support for current customers along the way, adapting to evolving communications tactics and ensuring that Cox Mobile’s unique branding was integrated into the site coherently and consistently.

Key pages

Mobile Homepage

Create an easily navigable launching point for customers to learn about Cox Mobile that sells the user first on why—before the what and the how—and offers clear pathways to plan and device pages.

Deals & Devices

Create space for active mobile promotions, dedicated device brand marketing, and associated Cox Mobile messaging to live in harmony together on one page. Provide pathways for users to both shop new devices and learn how to bring their own.

Team

Joe Rivera, SVP Group Creative Director

·

Anastasia Guletsky Kelly, ACD Copy

·

Jess Cohen, Senior Designer

·

Zack Woznak, Copywriter

·

Carlie Williams, Designer

·

John Hegener, UX Architect

·

Joe Rivera, SVP Group Creative Director · Anastasia Guletsky Kelly, ACD Copy · Jess Cohen, Senior Designer · Zack Woznak, Copywriter · Carlie Williams, Designer · John Hegener, UX Architect ·

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